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Place Your First Order

Place Your First Order MnBaladna brings Arab and local stores to your door. Choose from four modules: Grocery, Food (restaurants), Shop and Pharmacy. Step 1: Set your location Open the Android app or web.mnbaladna.com and allow location access or choose a saved address. We deliver in 371 zones across the...

Payment Methods

Payment Methods MnBaladna offers several ways to pay. You choose your payment method at checkout, after you see the full order total including the delivery fee and service charge. Cash on delivery Pay the driver in cash when your order arrives, or pay at the store for takeaway. Please have...

Create an Account and Log In

Create an Account and Log In You can shop on MnBaladna with an account or as a guest. An account lets you save addresses, follow orders, use your wallet, collect loyalty points and invite friends. Where to sign up Android: the MnBaladna app on Google Play iPhone and computer: the...

Manage Your Profile

Manage Your Profile Your profile holds the personal details MnBaladna uses for your orders, delivery and account security. You can manage it in the Android app or in the web app at web.mnbaladna.com (also for iPhone users). Open your profile Log in to the MnBaladna app or web app. New...

Manage Your Addresses

Manage Your Addresses Save your delivery addresses once and choose them quickly at checkout. MnBaladna delivers in 371 delivery zones across the Netherlands, so the pin on the map must be inside a zone for stores to appear and deliver to you. Add a new address Open the app or...

Unlock Offers

Unlock Offers Stores on MnBaladna regularly run discounts, join platform campaigns and publish coupon codes. This article explains where to find them and how to use them. Where to find offers Home screen banners: promotions and campaigns are shown as banners on the home screen. Store pages: discounted products show...

Use E-Wallet

Use E-Wallet Your MnBaladna wallet stores balance in euros that you can use to pay for orders. Money reaches your wallet in three ways: you add funds yourself, you convert loyalty points, or a refund is paid into your wallet. Check your balance Open the app or web.mnbaladna.com and log...

Earn Rewards

Earn Rewards Every order you place on MnBaladna earns you loyalty points. You can convert these points into wallet balance and use that balance to pay for future orders. How you earn points You earn points equal to 2% of your order value. Points are added to your account after...

Languages

Languages MnBaladna is built for the Arab community in the Netherlands and everyone who shops with us. The website, the web app, all mobile apps and our customer support are available in four languages: English Arabic (العربية), with right-to-left layout Dutch (Nederlands) German (Deutsch) Change the language in the customer...

Share and Earn

Share and Earn Invite friends and family to MnBaladna with your personal referral code. Everyone wins: your friend saves on their first order and you earn a reward. What you get You earn €1 for each friend who joins with your code. Your friend gets €5 off their first order....

Chat with Support

Chat with Support The fastest way to get help with an order is the in-app chat. Our team answers in English, Arabic, Dutch and German. Opening hours Monday to Friday: 09:00–17:00 (Amsterdam time) Saturday and Sunday: closed. Messages sent outside opening hours are answered on the next working day. Start...

Cancel an Order or Request a Refund

Cancel an Order or Request a Refund Cancel an order You can cancel an order as long as the store has not started preparing it. According to our Cancellation Policy, orders can be cancelled free of charge within 30 minutes of placing them, before the store confirms. Open My Orders...

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