Service Status

This page is where we post notices about known problems and planned maintenance on MnBaladna: the website, the customer app, the MnBaladna Store app and the MnBaladna Delivery app.

Current notices

Check it yourself

• Customers: open web.mnbaladna.com or the MnBaladna app and check your order screen for the latest status of your order.
• Merchants: check the MnBaladna Store app or the vendor panel for new orders and order status.
• Drivers: check the MnBaladna Delivery app and make sure you are online, with location and notifications allowed.
• Close and reopen the app, check your internet connection, and make sure the app is up to date in Google Play.

Report a problem

Tell us what is not working, on which device (Android, iPhone/web or computer) and, if it is about an order, your order number.

• Contact form: help.mnbaladna.com/contact
• Phone / WhatsApp: +31 970 1027 4442
• Email: [email protected]

Our support team is available Monday to Friday, 09:00–17:00 (Amsterdam time), in English, Arabic, Dutch and German. Messages sent outside these hours are answered on the next working day.

Planned maintenance

When we plan maintenance that affects ordering, we will announce it on this page.