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Chat with Support

The fastest way to get help with an order is the in-app chat. Our team answers in English, Arabic, Dutch and German.

Opening hours

  • Monday to Friday: 09:00–17:00 (Amsterdam time)
  • Saturday and Sunday: closed. Messages sent outside opening hours are answered on the next working day.

Start a chat

  1. Open the MnBaladna app or web.mnbaladna.com and log in.
  2. Go to Profile > Help & Support or open your Inbox.
  3. Start a conversation with the MnBaladna support team.
  4. Describe your question and add your order number if it is about an order.

Chat with the store or driver

For questions about a specific order, such as a missing item or directions, you can also message the store or the driver from the order details screen while the order is active.

Prepare before you chat

  • Your order number (see My Orders)
  • A short description of the problem
  • A photo, for example of a damaged product

Other ways to reach us

All contact options are listed in Contact MnBaladna Support and on our contact page.

Common questions you can solve yourself

After the chat

  • Your conversation stays in your inbox so you can read it again later.
  • If your question needs more time, for example a refund check with the store, we follow up in the chat or by email.
  • Refund requests for delivered orders are made from the order itself; the chat team can help if you get stuck.

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