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Delivery Zones, Fees and Tracking

Where we deliver

MnBaladna delivers in 371 delivery zones across the Netherlands. Which stores you see depends on your delivery address: each store delivers within its own area.

  • Set or change your address at the top of the home screen. See Manage Your Addresses.
  • If your address is outside our zones, you can still choose takeaway and collect your order at the store.

How the delivery fee works

  • The delivery fee is based on distance: a rate per kilometre between the store and your address, with a minimum fee.
  • Rates can differ per zone and per store.
  • A small service charge may also apply.
  • The exact delivery fee and service charge are shown at checkout before you pay.
  • Takeaway orders have no delivery fee.

Delivery times

  • Each store shows its estimated delivery time on its page.
  • You can order for now or schedule a 60-minute time slot later.
  • Stores deliver during their opening hours.

More details are in our Shipping Policy.

Track your order

  1. Open My Orders in the app or web app.
  2. Tap your active order to see its status: pending, confirmed, being prepared, on the way, delivered.
  3. When a driver has picked up your order, you can follow the driver on the map.
  4. You can chat with or call the driver from the order screen.

When your order arrives

  • Give the driver the verification code (OTP) shown in your order. This confirms that you received it.
  • Paying cash? Pay the driver now.
  • You can add a tip for your driver.

Problems with delivery

Need help? Our support team is available Monday to Friday, 09:00–17:00 (Amsterdam time) in English, Arabic, Dutch and German. See Contact MnBaladna Support.

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