How to Delete Your Account: A Step-by-Step Guide

How to Delete Your Account

You can stop using MnBaladna at any time. Deleting a customer or driver account is permanent: your profile, saved addresses, order history, loyalty points and wallet balance can no longer be used or recovered.

Before you delete

Finish open orders. Wait until active orders are delivered or cancelled.
Use your wallet balance and points. Remaining wallet balance and loyalty points are lost when the account is deleted.
Refunds in progress: wait until any refund request is finished.

Delete your customer account

Open the MnBaladna app or web.mnbaladna.com and log in.
Open your profile or settings.
Choose Delete account.
Read the information and confirm.

Close a store account (merchants)

Merchants cannot delete their store account themselves. To close your store permanently, contact MnBaladna support (see below). Before you do:

Request a withdrawal of your remaining balance. See Process Withdrawals.
Cancel your plan under Business section > My Business Plan > Cancel Subscription if you are on a subscription. See Plans for Merchants.

Only need a break? Switch on Store temporarily closed in Business section > Store config. Customers cannot order until you switch it off again.

Delete a driver account

In the MnBaladna Delivery app, open your profile or settings and choose Delete account. Pay in any cash you still hold from cash-on-delivery orders first. See Driver Earnings, Tips and Cash in Hand. Drivers added by a store are removed by that store.

What happens to your data

Your personal details are removed from your account.
Some order and payment records may be kept where the law requires it, for example for tax purposes.
Read the full details in our Privacy Policy.

Need help?

Contact us Monday to Friday, 09:00â€“17:00 (Amsterdam time) by in-app chat, phone/WhatsApp +31 970 1027 4442 or [email protected]. See Contact MnBaladna Support.

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