Handle Store Orders

Every order on MnBaladna must be confirmed by your store. You can handle orders in the vendor panel on a computer or in the MnBaladna Store app on your phone. The labels below are from the vendor panel; the app follows the same steps.

Order lists

In the sidebar, open Sales > Orders. Orders are grouped by status: All, Pending, Confirmed, Processing, Ready for delivery, Item on the way, Delivered, Refunded and Scheduled.

1. Confirm or cancel a new order

Open Pending and click the order to open the order details.
Check the items, quantities, notes, payment method and order type (delivery or takeaway).
In the Order setup card, click Confirm this order, or Cancel Order and choose a reason if you cannot fulfil it.

2. Edit the order if needed

On the order details, click Edit.
In Edit Item, search for a product, change the quantity or remove an item.
Click Update Cart.

Agree changes with the customer first through Chat.

3. Prepare and hand over

In Order setup, set the order to Processing when you start preparing.
Set it to Ready for delivery when it is packed.
Click Handover when the driver or takeaway customer collects it.

The Delivery Man card on the order details shows the driver. If you use your own drivers, see Hire Delivery Staff.
Delivery is completed when the customer gives the driver their verification code (OTP).
Click Print invoice to print a receipt for the bag.

Order types you may receive

Scheduled orders for a 60-minute slot (list Scheduled)
Monthly orders (grocery and pharmacy) and prescription orders (pharmacy)
Cash on delivery or digital payment (card/iDEAL)
Walk-in sales through Sales > Pos

Refunds

Customers can request a refund in the app, for example for a wrong or damaged product. Refunded orders appear in the Refunded list.

For finding past orders, see View Order Details.

Questions? Contact merchant support Monday to Friday, 09:00â€“17:00 (Amsterdam time): phone/WhatsApp +31 970 1027 4442 or [email protected].

Email Address

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