View Order Details

The order history in the MnBaladna Store app lets you find any order quickly and see everything about it.

Open your orders

Open the Store app and log in.
Tap Orders in the bottom menu.

Filter by date

Today: orders placed today
This week: orders from the current week
This month: orders from the current month

Filter by status

All: every order
Delivered: completed orders
Returned / refunded: orders with a return or refund
Active orders (pending, confirmed, processing, ready) are shown on the dashboard. See Seller Dashboard Home.

What you see in an order

Order number and date and time
Status of the order
Order type: home delivery or takeaway, and the time slot for scheduled orders
Items: products, quantities, variations and customer notes
Payment: cash on delivery or digital payment, and whether it is paid
Customer and delivery address, and the driver once assigned
Prescription for pharmacy prescription orders

Actions from the order screen

Confirm, edit or cancel the order. See Handle Store Orders.
Chat with the customer about the order.
Print a receipt: in the vendor panel, click Print invoice on the order details.

On a computer

In the vendor panel, open Sales > Orders. The lists are All, Pending, Confirmed, Processing, Ready for delivery, Item on the way, Delivered, Refunded and Scheduled. Click an order to open its details, including the Delivery Man card.

Tip

Use the order number when you contact support about an order.

Answering customer questions

Search for the order number the customer gives you to find the order quickly.
Check the payment status before discussing refunds.
For scheduled orders, check the chosen 60-minute slot before calling the customer.

Questions? Contact merchant support Monday to Friday, 09:00â€“17:00 (Amsterdam time): phone/WhatsApp +31 970 1027 4442 or [email protected].

Email Address

Phone number