Chat with Support

Chat with Support

How to Access

Web Platform

• Click chat icon (bottom right)
• Or go to Help menu → Chat
• Chat window opens

Mobile App

• Tap menu → Help
• Select Live Chat
• Start conversation

Availability

• Monday - Friday: 9 AM - 6 PM
• Saturday: 10 AM - 4 PM
• Sunday: Closed
• UTC+3 timezone

Before You Chat

Prepare Information

• Your account email
• Order number (if applicable)
• Issue description
• Screenshots (if needed)

Check FAQ First

• Search knowledge base
• Browse common issues
• Save time for urgent issues

During Chat

Start Conversation

• Agent greets you
• Describe your issue
• Be clear and specific

Get Help

• Agent troubleshoots
• May ask for details
• Get instant solutions

End Chat

• Issue resolved
• Transcript sent via email
• Rate your experience

Tips

• Chat during peak hours for faster response
• Be polite and specific
• Provide all needed information upfront
• Wait for agent response