Delivery is one of the most flexible ways to earn in the Netherlands. You choose when to work, you move around your own city, and you help local stores and restaurants reach their customers. MnBaladna is always looking for reliable drivers to deliver orders to Arab communities across the country.

This guide explains how the MnBaladna Captain app works, what you need to get started, and how to join.

What does a MnBaladna driver do?

Drivers, called Captains, pick up orders from local Arab stores and restaurants and deliver them to customers. Orders can include groceries, halal products, fresh meals and daily essentials. You manage everything through the MnBaladna Captain app.

Why deliver with MnBaladna?

• Flexible work. Work when it suits you, whether that is a few hours after your main job or a fuller schedule.
• Local deliveries. Deliver in and around your own area, with customers and stores from your community.
• Everything in one app. Receive orders, follow tasks and manage your deliveries from your phone.
• Support in your language. Get help in Arabic, Dutch or English if you have a question.
• A growing platform. MnBaladna covers more than 370 delivery zones, and more stores joining means more delivery opportunities.

How the Captain app works

1. Receive an order. When a store has an order ready for delivery, you are notified in the app.
2. Pick it up. Go to the store or restaurant and collect the order.
3. Deliver it. Follow the customer's address and deliver the order on time.
4. Complete the task. Confirm the delivery in the app so the order is closed properly.

What you need to get started

• A smartphone with the Captain app installed.
• A way to deliver, such as a car, scooter or bicycle, depending on the orders and your area.
• The right to work in the Netherlands and any registration required for the way you plan to work.
• A Dutch bank account (IBAN) for payments.
• Good knowledge of your area and a friendly, punctual approach to customers.

The exact requirements can depend on the type of delivery and how you work, so the MnBaladna team will confirm them with you when you apply.

Tips for being a great Captain

• Be on time. Customers ordering fresh meals and groceries expect their orders quickly.
• Handle food carefully. Keep hot meals upright and chilled products cool, and use a bag suited to the order.
• Communicate clearly. If you cannot find the address or something is delayed, contact the customer or the store early.
• Be polite. A friendly delivery leaves a good impression of the store, the platform and you.
• Keep your app and phone ready. A charged phone and a stable connection help you avoid missed orders.

Frequently asked questions

Can I work as a Captain part-time?

Yes. Delivery is flexible, and many drivers combine it with other work or studies.

Do I need to speak Arabic?

Arabic is useful because many customers and stores are from Arab communities, but Dutch and English are also helpful. Support is available in all three languages.

Do I need my own vehicle?

You need a suitable way to deliver in your area. Ask the team which options work best where you live.

Where can I download the app?

You can download MnBaladna Captain from Google Play. Contact the team through the Help Center if you need assistance with registration.

Ready to start delivering?

If you are looking for flexible work in your own community, joining as a MnBaladna Captain could be a good fit. Contact the MnBaladna team to apply and get started.