Seller Terms: Summary

This page is a plain-language summary for stores, restaurants and pharmacies that sell on MnBaladna. It is not the full agreement. The legally binding terms are our Terms and Conditions. If this summary and the Terms and Conditions differ, the Terms and Conditions apply.

1. What MnBaladna does

MnBaladna is a multi-vendor delivery marketplace in the Netherlands. We list your store in the MnBaladna app and on web.mnbaladna.com (sections Grocery, Food, Shop and Pharmacy), pass customer orders to you, and connect orders with drivers. You sell your own products and stay responsible for them.

2. Joining

• Register at mnbaladna.com/vendor/apply. MnBaladna reviews your application.
• After approval you manage your store in the MnBaladna Store app and the vendor panel.
• Every merchant gets their own store website.

3. Plans and fees

You choose a yearly subscription or the commission plan.

• Economy: €199 per year
• Intermediate: €299 per year
• Advanced: €399 per year
• Premium: €599 per year

Each subscription plan starts with a 3-month free trial. Plans differ in order and product limits and features; see Plans for Merchants.

Commission plan: no yearly fee; you pay a percentage of each order, about 10% for restaurants, 5–8% for groceries and 8–10% for retail. The exact rate for your store is confirmed by MnBaladna.

You can change, renew or cancel your plan in the vendor panel under My Business Plan.

4. Payouts

• Your earnings are shown in your wallet in the vendor panel and the Store app.
• You get paid by sending a withdrawal request to your bank account (usually about 3 business days) or PayPal (usually about 2 business days).
• Keep your payout details (bank or PayPal) correct and up to date.

5. Your products

You are responsible for what you sell. In particular:

• Accurate listings: names, descriptions, photos, prices, units, allergens and stock must be correct and kept up to date.
• Quality: products must be fresh, safe, within their use-by date and in good condition.
• Hygiene: prepare, store and pack food and other products hygienically and in line with the food-safety rules that apply to your business.
• Halal accuracy: only mark a product or your store as halal if that is true. Customers rely on this.
• Legal products only: do not sell counterfeit, prohibited or unsafe goods, and follow the rules for your type of business (for example for pharmacy products).

6. Handling orders

• Confirm or cancel new orders quickly, then prepare them within the preparation time you set.
• Pack orders well (keep hot and cold items separate) and check that every item is included.
• Mark the order ready and hand it to the driver (or your own driver, if you deliver yourself).
• If an item is unavailable, update the order or contact the customer or support before the order leaves your store.
• Handle cancellations and refunds in line with MnBaladna's Refund Policy and Cancellation Policy.

7. Opening hours and availability

• Keep your opening hours, preparation time and delivery time correct in the Store app or vendor panel.
• If you cannot take orders (for example on a holiday or when you are too busy), use Store temporarily closed so customers cannot order.

8. Chat and customer contact

• On plans with chat (Advanced and Premium), answer customer messages politely and in good time.
• Use customer details only to handle their order. Our Privacy Policy applies.
• Reply to reviews respectfully.

9. Suspension and closing your store

MnBaladna may suspend or remove listings or accounts that break these rules or the Terms and Conditions. To close your store account, contact support; the details are in the Terms and Conditions.

Questions?

Contact merchant support Monday to Friday, 09:00–17:00 (Amsterdam time): phone/WhatsApp +31 85 369 7844, [email protected] or the contact form.

Read the full Terms and Conditions.